Gentrik - Terms of Service

Globerint Pte. Ltd. • Effective: 2026-06-01

1. General

1.1. These Terms of Service (the “Terms”) govern the use of Gentrik - a corporate AI assistant - provided by Globerint Pte. Ltd..

1.2. By registering an account and using the service, you accept these Terms and the Privacy Policy.

1.3. The service is provided under a subscription licence, not sold; all rights in the service belong to Globerint Pte. Ltd..

2. Definitions

Service / Platform - the Gentrik platform (AI assistant, analysis tools, knowledge base).
Account (organization) - the client: a company or sole proprietor.
Employee - a user invited into the organization; the number of seats depends on the plan.
Knowledge base - materials the organization connects or uploads for the AI to use.

3. Licence and restrictions

3.1. We grant a non-exclusive, non-transferable right to use the Service within the chosen plan and seat count, solely for lawful purposes.

3.2. You may not: reverse-engineer, decompile or copy the Service; resell or provide access to third parties outside the subscription and partner programme; exceed the number of paid seats; or use the Service for unlawful purposes.

4. Payment and subscription

4.1. Payment is made directly (Stripe) or through a partner, depending on the chosen model.

4.2. Plans, limits and currency are stated on the website or in the partner invoice. Continued use after the paid period constitutes acceptance of renewal at the then-current plan.

5. Client data and knowledge base

5.1. Materials uploaded by the organization remain its property. The organization grants us the right to process them solely to provide the service.
5.2. The organization is responsible for the lawfulness of its materials, for holding the rights to them, and for obtaining any required consents.
5.3. As a data processor under the GDPR, we process such data on the organization’s instructions; the organization remains the data controller. Private materials are not used to serve other clients.

6. Nature of AI and disclaimer of warranties

6.1. The Service is provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by law, we disclaim all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement, accuracy of AI-generated content, and uninterrupted or error-free operation.
6.2. AI answers may contain inaccuracies and are not professional (legal, financial, tax, medical) advice; decisions made on their basis are the user’s responsibility.
6.3. To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages (lost profit, lost data, etc.). Our aggregate liability shall not exceed the amount paid for the last three (3) months.
6.4. Nothing in this Section excludes liability that cannot be excluded under applicable law (fraud, wilful misconduct, gross negligence, death or personal injury by negligence, or data-subject rights under the GDPR).

7. Acceptable use

7.1. You must not: use bots, scrapers or automated systems against the Service or its API without our prior written consent; bypass security, rate limits or authentication; create multiple accounts to evade limits; share or resell account access; or interfere with the Service’s integrity or availability.

7.2. We may monitor usage and, on breach, suspend or restrict access immediately and without notice; such suspension is not a ground for a refund.

8. Termination

8.1. We may suspend or terminate access for breach of these Terms, unlawful use or non-payment.
8.2. Voluntary cancellation is not a ground for a refund of fees already paid: the paid period runs to its end, after which the subscription is not renewed. Refunds are provided only where required by law or in the event of a billing error on our side.

9. Force majeure

We are not liable for delays or failures caused by force majeure (natural disasters, war, cyber-attacks, internet/cloud-provider outages, government actions).

10. Governing law and disputes

These Terms are governed by Singapore law. The parties shall first attempt to resolve disputes amicably; failing that, disputes are referred to the courts of Singapore.

11. Contact

Globerint Pte. Ltd. · Email: mail@globerint.com · Legal information & contacts